TD SYNNEX
TD SYNNEX & TraXall Belgium: a partnership based on trust, expertise and flexibility
When you are a global IT distributor facing complex challenges in fleet management, you look for a partner who looks beyond standard solutions. TD SYNNEX found that ally in TraXall Belgium. What makes this partnership so valuable? Jos van As, Operations Director Benelux at TD SYNNEX and Cathérine Meert, Facilities & Fleet Manager BeNeLux at TD SYNNEX explain.
The challenge: complexity in a changing market
TD SYNNEX, global distributor of IT products, was looking for a partner in Belgium to help them deal with the complexity of their fleet. Different leasing companies and suppliers, combined with the move to electrification, made it difficult to keep costs and processes transparent. Cathérine Meert of TD SYNNEX says: ‘We talked to several parties. It was TraXall that made the difference by listening. Not a real commercial conversation but a dialogue in which our needs were central. And that immediately put us at ease.’
The solution: a structured and flexible approach
Bart Van Elsacker, Consulting & Project Manager at TraXall Belgium came up with a clear strategy. Cathérine: ‘From the start, Bart worked with a structured step-by-step plan, in which tasks, responsibilities and deadlines were clearly communicated. We immediately saw where it was going.’
In addition, TraXall offered a tailor-made solution: not a standard package, but a flexible approach that took TD SYNNEX’s specific needs into account. ‘No standard packages that you have to fit in, but a way of working that can be adapted to what you need,’ Cathérine underlines.
‘It is also nice to know that TraXall belongs to an international group,’ adds Jos. ‘Each country knows the market thoroughly and works locally independently but at the same time there is the possibility to work globally together. And we like that because at TD SYNNEX we operate in the same way in terms of sales.’
The people at TraXall really listen carefully to what we need and then come up with practical proposals. It really is a partnership.
The results: peace of mind, insight and partnership
TraXall’s approach has significantly reduced the complexity of fleet management. By providing user-friendly tools, proactively informing about changes in legislation and reimbursements, and delivering customised reports, TD SYNNEX now has full insight into their fleet management costs and processes.
The guidance went beyond operational support. TraXall also advised on tax changes and helped us to set up charging solutions and a new car policy. Cathérine: ‘The people at TraXall really listen carefully to what we need and then come up with practical proposals. It really is a partnership.’
What makes this collaboration unique is the focus on customisation and humanity. Jos van As from TD SYNNEX concludes, ‘It should be done in an expert way, but it should also be fun. And that’s the feeling we have at TraXall.’
A partnership that fosters trust
The collaboration between TD SYNNEX and TraXall Belgium is a textbook example of how a customer-oriented and flexible approach leads to sustainable results. By listening, thinking along and bringing in the right expertise, TraXall has proven to be more than just a supplier.
TraXall services for TD SYNNEX
- Consulting for update car policy
- Guidance for supplier selection of charging stations
- Operational fleet management
- Strategic account management
TD SYNNEX is a leading global distributor for the ICT ecosystem with over 23,000 employees, 150,000 customers in more than 100 countries.
More information about TD SYNNEX in Belgium: https://be.tdsynnex.com/
Also need a reliable partner to optimise and manage your fleet and effortlessly navigate all the changes in the market? Then contact us.