Join TraXall Belgium
Team Leader
Are you a people-focused leader who enjoys coaching teams and driving operational excellence? We’re looking for a Team Leader to guide and inspire a group of Agents within our Customer & Fleet department.
As one of our Team Leaders, you will share responsibility for the daily management and development of a department of 20+ colleagues who oversee the full vehicle life cycle—from selection to end-of-contract return. In this role, you will manage a team of 6–8 Agents who are helping stakeholders and supporting drivers through their vehicle selection as well as assisting with all their questions once the vehicle is on the road.
Your leadership will focus on:
- Coaching & development – guiding your team members to grow their skills and achieve their full potential.
- Creating an inspiring environment – fostering open communication, collaboration, and trust in line with our values: Move Forward, One Team, Communication, Respect, and Ownership.
- Operational excellence – ensuring high-quality service delivery while keeping efficiency top of mind.
- Collaboration – working closely with TraXall management to identify process improvements and implement smarter ways of working.
You will play a key role in shaping both the employee and customer experience.
What you’ll do
As a Team Leader, you will play a central role in ensuring smooth operations, strong team performance, and excellent customer experience. Your responsibilities are:
- Lead, coach, and develop your team to reach their full potential.
- Set clear goals, track progress, and celebrate achievements together.
- Organize workloads and ensure daily operations run smoothly.
- Monitor performance against agreed service levels and processes.
- Act as an escalation point for customers and ensure quick, effective solutions.
- Work closely with fellow Team Leaders to align strategy and ways of working.
- Share insights and opportunities with management and Account Management to support decision-making.
- Drive improvements in quality, efficiency, and customer satisfaction.
Skills & Competencies
- Earn trust and credibility with colleagues, customers, and suppliers.
- Build strong connections across all levels and foster collaboration.
- Natural communicator, coach, and active listener.
- Motivates and inspires others with a positive mindset.
- Professional, resilient under pressure, and solution-oriented.
- Takes ownership and delivers on commitments.
Values & Mindset
- Flexible and willing to go the extra mile.
- Thrives in a growing, dynamic SME environment.
- Charismatic, empathetic, and a true team builder.
Qualifications
- Higher education degree or equivalent through proven experience.
- 3–5 years’ experience in a Team Leader or people management role.
- Automotive industry experience is a strong plus.
- Trilingual (Dutch, French and English – spoken and written).
- Proficient in Microsoft Office (PowerPoint, Excel, Word).
At TraXall Belgium, you create impact every single day. As a Fleet Agent, you play a crucial role in everything related to the company cars of our clients’ employees. Being able to make a difference in this is truly rewarding.
We offer:
- Join Belgium’s largest independent fleet & mobility management company, where innovation and international collaboration drive everything we do.
- A stable, permanent contract with real career growth opportunities.
- An attractive rewards package:
- Competitive salary
- Group & hospitalisation insurance
- Meal & Eco vouchers
- Company car + energy card (incl. private use)
- Flexible Income Plan (FIP)
- Mobile phone contract
- 32 vacation days to recharge and enjoy life outside of work.
- Flexibility to combine office presence with working from home.
When we say it’s fun here, we really mean it:
Cheering for the Red Devils together on a big screen, regular pizza lunches, our famous annual Halloween and Christmas parties, plus a summer event and a birthday gift just for you. Yes, that’s TraXall.
And above all, plenty of support especially during your first weeks, thanks to your mentor who helps you find your way.
Do you have any questions about this vacancy? Then please contact us by email.
Would you like to be part of our dream team?
Our 5 core values
There is a unique corporate culture at TraXall Belgium. It is based on 5 values: ONE TEAM, OWNERSHIP, COMMUNICATION, RESPECT and MOVE FORWARD.
ONE TEAM: We know the impact of our work on others. We care for each other and deliver as a team.
COMMUNICATION: We stand for an honest communication in a clear and respectful way.
OWNERSHIP: We take pride in what we do and feel responsible to follow up and follow through.
RESPECT: We value differences and encourage others to express themselves We listen and open up to people.
MOVE FORWARD: We learn from yesterday to make tomorrow better.